Rubbishes Terms and Conditions of Service

These Terms and Conditions set out the basis on which Rubbishes provides waste and rubbish collection services to you as a customer in the United Kingdom. By booking a collection or otherwise using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, business or organisation that books or receives services from Rubbishes.

Services means any waste, rubbish, junk or refuse collection, removal, loading, transportation, sorting or related services provided by Rubbishes.

Waste means any materials, goods, items, rubbish, refuse or similar that you ask us to collect and that are accepted by us in accordance with these Terms and Conditions and applicable waste regulations.

Booking means a request by the Customer for Services, whether made online, by telephone, in writing or in person.

2. Scope of Services

Rubbishes provides waste and rubbish collection services, including one-off and recurring collections, for domestic and commercial customers. The exact scope of the Services will be as described in your Booking confirmation, quotation, or agreed service schedule.

Unless specifically agreed in writing, we do not provide services such as demolition, specialist hazardous waste removal, or services that require particular licences outside our standard waste carrier authorisations.

We reserve the right to refuse to provide Services where it would be unsafe, unlawful, or impractical to do so, or where the Waste to be collected is not suitable for our service.

3. Booking Process

You may request a Booking by contacting us via our customer service channels or by using any booking system we make available. All Bookings are subject to acceptance by us.

When you request a Booking, you must provide accurate and complete information, including the service address, type and approximate volume of Waste, access details, parking constraints, and any relevant site-specific information. Our quotation or indicative price may be based on the information you provide.

A Booking is only confirmed when we issue a confirmation, which may be by email, text message, or verbal confirmation over the phone. The confirmation will state the agreed date, approximate time window, and pricing basis for the Services.

We will make reasonable efforts to attend within any quoted time window, but timing is not guaranteed and may be affected by traffic, weather, operational issues, or circumstances beyond our control. Time of performance is not of the essence of the contract.

4. Quotations and Pricing

Any quotation given before collection is an estimate based on the information provided. Final pricing may be adjusted on site after we assess the Waste, access conditions and any additional work required.

We may charge based on volume, weight, labour time, type of materials, or a combination of these factors. Our representative will explain any change to the estimated price before the Service proceeds wherever reasonably possible.

All prices are stated exclusive of VAT unless expressly stated otherwise. Where VAT is applicable, it will be charged in addition at the prevailing rate.

5. Payments and Invoicing

Unless otherwise agreed, payment is due on completion of the Service at the time of collection. We may accept various payment methods including debit or credit card and bank transfer. We do not accept payment by cheque unless agreed in advance.

For business or account customers, we may agree alternative invoicing terms. Where such terms apply, you must pay all invoices in full by the due date stated on the invoice. If no date is specified, payment is due within 14 days of the invoice date.

If you fail to make payment when due, we may charge interest on the overdue sum at the statutory rate applicable in the United Kingdom, accruing daily until payment is received in full. You will also be responsible for any reasonable costs we incur in recovering overdue payments.

We reserve the right to withhold or suspend further Services where any invoice remains unpaid.

6. Cancellations and Amendments

You may cancel or amend a Booking by contacting us during our normal business hours. To avoid charges, you must provide at least 24 hours notice before the agreed arrival time.

Where you cancel with less than 24 hours notice, or where we attend your premises and are unable to complete the Service for reasons within your control, we may charge a cancellation fee or a call-out fee to cover our costs, including any travel, staffing or booking time.

If you wish to change the date, time, or scope of the Services, we will try to accommodate your request but cannot guarantee availability. Any changes may affect the price originally quoted.

We may cancel or reschedule a Booking at any time where we are unable to provide the Service due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, vehicle breakdown, staff illness, or legal or regulatory restrictions. In such cases, we will notify you as soon as reasonably practicable and either rearrange the Service or, if payment has already been taken and no Service provided, issue a refund.

7. Access, Parking and Customer Obligations

You are responsible for providing safe, reasonable, and lawful access to the collection location, including suitable arrangements for parking our vehicle as close as practicable to the Waste. Any parking restrictions must be disclosed in advance.

Where parking charges or permits are required for us to carry out the Service, you must either provide the permit or reimburse us in full for any parking fees. If we receive a parking penalty charge as a direct result of following your instructions or due to undisclosed restrictions, you may be liable to reimburse us for that charge.

You must ensure that the Waste is accessible, not blocked by other items, and is located in an area that is safe for our team to work. We may refuse to collect items from unsafe locations, such as unstable structures, areas with significant health hazards, or places where reasonable manual handling practices cannot be followed.

You must not present any Waste for collection that falls outside what you have informed us about or which is prohibited under these Terms and Conditions or applicable regulations. You must ensure that any description of the Waste is accurate and complete.

8. Waste Types and Regulatory Compliance

Rubbishes operates in compliance with applicable United Kingdom waste management and environmental regulations and any relevant duty of care requirements. We hold appropriate registrations or licences required to carry out our Services and will transport and dispose of Waste through authorised facilities.

We do not accept certain categories of Waste, including but not limited to asbestos, clinical or medical waste, certain chemicals, solvents, pressurised containers, some electrical items containing hazardous substances, and any other materials classified as hazardous or special waste unless we have specifically agreed in writing to accept them and hold the necessary authorisations.

You are responsible for informing us in advance of any items that could be hazardous, contaminated, or otherwise regulated. If we discover such items during collection, we may refuse to remove them, adjust the price, or require additional documentation.

Where waste transfer notes, consignment notes or similar documentation are legally required, we will complete these in accordance with the information provided by you. You must ensure that any information you provide for such documentation is accurate and truthful.

9. Ownership and Title to Waste

By presenting Waste for collection, you confirm that you are the legal owner of the Waste or have the authority of the owner to arrange its removal, and that removal of the Waste does not infringe any third party rights.

Title and responsibility for the Waste will pass to Rubbishes once it has been loaded onto our vehicle, subject always to compliance with applicable law. We may then sort, recycle, recover or dispose of the Waste at our discretion, in line with relevant regulations and good practice.

10. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

Subject to the above, our total liability to you arising out of or in connection with the provision of the Services, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall not exceed the total charges paid or payable by you for the specific Booking giving rise to the claim.

We will not be liable for any loss of profit, loss of business, loss of opportunity, loss of goodwill, or any indirect or consequential loss arising out of or in connection with the Services, even if we have been advised of the possibility of such loss.

While we take reasonable care when performing the Services, we are not responsible for pre-existing damage to property, fixtures, fittings, driveways, surfaces, or access routes, nor are we liable for damage that arises from inherent defects, weakness, or poor construction of property or surfaces. If you are concerned about potential damage due to access or loading restrictions, you should inform us before we commence work.

You are responsible for ensuring that any items you wish to retain are clearly separated from the Waste to be removed. We will not be liable for the accidental removal of items that are not clearly identified as to be excluded.

11. Customer Indemnity

You agree to indemnify and keep Rubbishes indemnified against any claims, costs, damages, losses, liabilities, and expenses arising from:

Any breach by you of these Terms and Conditions.

Any inaccuracy or incompleteness in information you provide in relation to the Waste or the premises.

Any claim by a third party that our removal of the Waste infringed their rights or was carried out without proper authority.

12. Events Beyond Our Control

We will not be in breach of these Terms and Conditions or otherwise liable for any failure or delay in performing our obligations where such failure or delay is due to events, circumstances or causes beyond our reasonable control. This may include, but is not limited to, extreme weather, accidents, traffic disruption, strikes, lockouts, acts of government or regulatory authorities, or interruption of utilities.

Where such events affect our ability to provide the Services, we will notify you as soon as reasonably practicable and make reasonable efforts to rearrange the Booking.

13. Data and Privacy

We may collect and process personal data about you in order to manage your Booking, deliver the Services, process payments, and handle any enquiries or complaints. We will handle such data in accordance with applicable data protection legislation in the United Kingdom and our privacy practices.

14. Changes to These Terms

We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to you. The Terms and Conditions in force at the time of your Booking will apply to that Booking, unless we agree otherwise with you in writing.

15. Complaints

If you have any concerns or are dissatisfied with any aspect of our Services, you should contact us as soon as possible with details of your complaint. We will investigate and aim to resolve any issues promptly and fairly. Nothing in this section affects your statutory rights.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

You and Rubbishes agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

No failure or delay by Rubbishes in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another organisation, provided this does not adversely affect your rights under these Terms and Conditions.

These Terms and Conditions, together with any Booking confirmation or agreed service schedule, constitute the entire agreement between you and Rubbishes in relation to the Services and supersede any prior discussions, correspondence or understandings.